Shipping Policy
We work with the world’s leading courier companies to ensure that our customers receive their deliveries quickly and safely.
Courier companies we work with
Table of Contents
Order processing
Orders will be processed in 24 to 48 hours after we received your fully payment orders. Please make sure your order information is filled out completely and accurately. Please contact us if you need to change the delivery information before we send out your package.
At GMK tattoo supply, we have distribution centers around the world to ensure that you receive your shipment as soon as possible. Our biggest warehouses are in the US and Europe.
We will prioritize shipping from the warehouse nearest to your delivery address, except in the following situations:
- The warehouse near you is out of stock or does not have enough quantity to fulfill your order.
- Your order includes special items that are only stocked in specific warehouses.
- Your delivery address is outside our normal delivery range, which may require us to ship from a more distant warehouse.
- The local warehouse is unable to operate normally due to weather, holidays, or other force majeure factors.
Delivery Time
For we need 24 – 48 hours to process your order, please make sure we can contact you by the phone/email in case of any issues and with shipping updates. After delivery, we will submit the courier tracking number on the website and your email. You will receive the courier tracking number in about 72 hours, stepping on your tracking information.
| shipping from | destination | Estimated days |
|---|---|---|
| China | USA | 6-12 days |
| China | Australia | 6-12 days |
| China | Canada | 6-12 days |
| China | UK | 7-14 days |
| China | Spain | 7-14 days |
| China | Germany | 7-14 days |
| China | Korea | 6-8 days |
| China | Switzerland | 7-14 days |
| China | Poland | 7-14 days |
| USA warehouse | USA | 3-4 days |
| USA warehouse | Canada | 3-4 days |
| Europe warehouse | Spain | 3-4 days |
| Europe warehouse | Germany | 3-4 days |
| Europe warehouse | UK | 3-4 days |
| Europe warehouse | Other Europe Countries | About 4-7 days |
About shipping fee
The shipping fee may vary from time to time base on the actual logistics companies’ charging fee plus the packing fee.
After you fulfill the address form, the system will calculate the shipping cost accordingly. Freight prices vary depending on the weight of the cargo and the type of cargo (general cargo, batteries, liquid cargo).
Cancellation
No penalty will be charged for cancellations made before the end of business hours on the date of purchase. Cancellations made after the date of purchase will be subject to a 3% processing fee. Cancellations will not be accepted after the order has been shipped.
Fraud Orders
Once our system detects a suspicious transaction we will have to ask for additional information for verification purposes whenever a customer places multiple orders before we process the orders.
For example, if we noticed that the shipping address is 200 miles away from the location where the order was placed. We will need our customers to provide us the following:
- Bank’s name
- Name as it appears on the credit card
- CVC number
- The full Billing address and Zip Code
- Full Shipping address
We will not process any orders once our customer is verified.
Taxes.
The final price of your order does not include any taxes. Depending on the customs regulations of your country, you may be required to pay taxes upon receipt of your order. Please note that it is your responsibility to clear any customs duties or taxes imposed by your country. In the event of a return due to customs issues, you will be responsible for the round-trip shipping costs. These costs will be deducted from your order total, and the remaining amount will be refunded to you.
Customer Service
Our customer service department is committed to assisting you in a variety of ways. If you have questions or problems with your order, please call customer service at 86-xxxxxxx, Monday through Saturday, 9 a.m. to 6 p.m. Pacific Standard Time. Or email support@gmktattoo.com at any time.
